Why I Wrote Find Your Workverse

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The way we work is changing faster than anything I’ve seen in my career.

Right now, we’re seeing three major forces collide:

  • AI is reshaping roles — faster than organizations can redesign them
  • Gen Z is redefining expectations around purpose, flexibility, and growth
  • Leaders are being asked to guide people through uncertainty — without a clear map

In nearly every conversation I’ve had with leaders, teams, and students over the last few years, one question keeps coming up:

How do we build a work life that actually works — for humans — in an AI-powered world?

That question is what led me to co-author Find Your Workverse with Michelle Duval, alongside the incredible research and coaching platform, Coach Marlee.

This book isn’t about predicting the future.
It’s about helping people navigate it — with clarity, purpose, and confidence.

What I Mean by “Your Workverse”

Your Workverse is the unique ecosystem that shapes how you do your best work.
It’s the intersection of:

  • What energizes you
  • How you think and solve problems
  • What you value
  • How you naturally show up and contribute

For too long, we’ve tried to force people into:

  • Outdated leadership models
  • Rigid productivity systems
  • One-size-fits-all definitions of success

Those frameworks don’t work anymore — especially in a world where AI can handle more technical and transactional work than ever before.

What does matter now are human skills, including:

  • Self-awareness
  • Adaptability
  • Collaboration
  • Judgment
  • Purpose

Find Your Workverse helps you understand those strengths — and then shows you how to use AI to amplify them, not replace them.

Why This Matters Right Now

This book is grounded in Marlee’s global research, including insights from:

  • 80,000+ Gen Zers
  • 400,000+ professionals worldwide

That data makes one thing clear:

The people who thrive in the future of work won’t be the ones who:

  • Fight AI
  • Fear AI
  • Or try to outwork it

They’ll be the ones who:

  • Know who they are
  • Understand what drives them
  • Can collaborate effectively — with both humans and technology

That’s exactly what we set out to support in this book.

Inside the Book, You’ll Learn How To

  • Identify what truly energizes you at work
  • Strengthen the human skills that matter most in an AI-powered world
  • See AI as a partner, not a threat
  • Build a work and leadership path aligned with your values, strengths, and purpose

This Is an Invitation, Not a Prescription

I didn’t write this book to tell people how they should work.

I wrote it to help people:

  • Design a work life that feels sustainable
  • Build momentum that feels meaningful
  • Create alignment — whether you’re leading a team, building a career, or figuring out what’s next

You don’t have to have it all figured out.
You just need the right tools, language, and frameworks to move forward with intention.

That’s what Find Your Workverse offers.

If you’re ready to:

  • Lead differently
  • Collaborate more intentionally with AI
  • Build a future of work that actually works for you

This book is for you.

Find Your Workverse is available now from Amazon, Barnes & Noble, Walmart, and other major retailers.

See the official Press Release here.

Will You Answer the Call? Reclaiming Leadership in the Age of AI

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We’re living in an era of unprecedented potential.
AI is rewriting the way we work.

Gen Z is redefining what it means to be a leader.

And somewhere in between, too many of us have gone numb.

We scroll, react, automate, and optimize — but we’ve stopped leading.

Because leadership, at its core, isn’t about authority or algorithms.
It’s about responsibility.

The responsibility to show up.
To listen.
To believe in people before they believe in themselves.

And right now, that’s exactly what the next generation is asking for.

The Real Crisis Isn’t Laziness — It’s Lostness

You’ve heard the headlines: 

“Gen Z doesn’t want to work.”

“Millennials are entitled.”

But here’s the truth I see when I coach this generation up close:

They’re not lazy.
They’re looking.

They’re asking the big questions:

  • Who am I?
  • What really matters?
  • How do I build a life that means something? 

But they don’t have leaders giving real answers.

They’re not rejecting hard work; they’re rejecting hypocrisy.
They don’t want another manager who hides behind metrics.

They want:

  • Coaching
  • Connection
  • Growth over control

That’s not weakness. That’s evolution.

AI Won’t Save Us, But it Can Scale What Matters

AI is changing everything—how we communicate, collaborate, even think.

But the future belongs to those who do two things well:

  • Leverage technology, and
  • Stay deeply human

AI will:

  • Speed up insight
  • Personalize development
  • Automate the mundane
  • Scale what works across your org

But it won’t replace:

  • Courage
  • Empathy
  • Trust
  • Real leadership

If you lead — that’s your edge.

The tools have evolved.
The question is: have you?

Culture Is the System. Coaching Is the Operating Model.

The best companies won’t win with perks, policies, or ping pong.

They’ll win with purpose and performance.

Culture isn’t what’s painted on the walls.
It’s what’s tolerated in the halls.

And coaching? It’s not a “nice-to-have” anymore.
It’s the operating system for every team.

Because when people feel seen, heard, challenged, and supported, they don’t just perform better —
They become better.

And now, with AI + real-time insight, we can finally scale that operating model.

  • Every leader equipped.
  • Every employee supported.
  • Every team connected.

That’s not a dream. That’s the new standard.

This is the Call

If you’ve ever said:

“No one wants to work anymore.”
“They just don’t get it.”

Ask yourself:

When was the last time you showed them what leadership really looks like?

Not through a title.
Not through a lecture.
But through example.

The next generation doesn’t need another hero.
They need someone who actually shows up.
Someone who leads with courage and intelligence — human + AI.

They need you.

Will you answer the call?

Because if you don’t lead…
someone else — or something else — will.

Ready to Lead the Future?

Discover how my new keynotes, The Leader’s AI Playbook, Cracking the Gen Z Code, and The AI-Ready Culture Code can help you create the kind of leadership system the next generation deserves. Click here to get in touch!

Are You a Toxic Leader?

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Toxic leaders can devastate a workforce. They may be in charge of the most talented people in the industry, but if they lead in a toxic way, much of that talent will go to waste. A good leader will not only bring out the best in their employees, they will also push them past their limits, allowing them to reach their fullest potential. Learn to identify your toxic leadership traits and you will be able to lead more effectively. You will also reduce your stress and improve overall productivity within your work environment.

Do You Find Yourself Exhausted and Unfilled at the End of the Day?

When you’re stressed, angry, or upset, you don’t function efficiently. You tend to be irritable and often spend more time finding things to complain about than finding solutions to problems. You’re always looking to find fault with others before you look for faults within yourself. This constant and intense expenditure of energy can leave us exhausted at the end of the day. You may feel as if you accomplished nothing and that your entire day was wasted.

Are You Angry or Frustrated All the Time?

If you notice that you’re angry or frustrated most of the time, ask yourself why. The key to being a good leader is knowing your leadership style and finding ways to maximize your own potential. Be creative. Find where your passion lies. Do you enjoy the work you do? If so, then focus on finding your joy in helping others be productive. If not, consider finding a different job. Being angry and frustrated just minimizes your effectiveness as a leader. Take the time to relax and look for ways to enjoy what you do.

Do Your Employees Feel Valued and Appreciated?

A toxic leader rarely recognizes the true value of the people they work with. If you want to become a better leader, take the time to get to know your employees. Find their strengths and weaknesses. Help them identify their talents and then give them the tools and resources they need to make the most of their abilities. Show them how appreciative you are of the effort they put into the work they do. Recognize both individual and team efforts so that everyone can be proud of their efforts.

Do You Find Yourself Taking on the Majority of the Work?

A toxic leader will often take on the majority of the work because they don’t have faith in their employees. This can lead to resentment and may cause employees to not put in the effort they should. If you want to maximize your employees’ potential, encourage them. Delegate duties and then help each employee do a better job. They can only improve if you give them the guidance and support they need to succeed. Instead of stressing over the work, give your employees a chance to learn more and take on more responsibility.

When Was the Last Time You Practiced Self-Care?

The best way to get the most out of your workforce is to lead by example. This includes self-care and encouraging your employees to express themselves. Many employees don’t take time off because they are made to feel as if they aren’t trying hard enough when they do. Speaking their mind can get them in trouble as well. Take a day off when you need it and allow your team to work on their own. Encourage them to speak up when they have a question, concern, or an idea that may be useful. Taking time away and self-expression are great ways to keep the mind clear and more focused on the tasks at hand.

Do You Lack Enthusiasm or Passion?

Another toxic leadership trait is the lack of enthusiasm or passion that many leaders begin to feel when they no longer enjoy what they do. When you get to that point, it’s time to take a short break. Meet with your team and ask them what changes they would like to see in the workplace. Let them be more involved in some of the decision-making steps. Their ideas may be just what you need to find your passion again. Toxic leadership can be the result of depression, anxiety, addiction, or other mental health disorders. Consider talking to a counselor and looking for ways to get back into the swing of things. Becoming a good leader is a learning process. Find your own leadership style and continue to grow with your employees. Working together can bring out the best in both of you.

5 Top Leadership Tips for Next Gen Leaders

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Leaders always want to up their game. They want to become high performance work athletes!  Whether they’re new to their leadership position, switching teams or companies, or just want to level up and be their best, real leaders know they have to put in the work to see the results. Use these 5 simple and proven leadership tips to up your game and create the impact you want to have at work this year. 

Leadership Tip #1: Use Your #1 Communication Tool

What is the #1 communication tool in any leader’s toolkit? Simple – your ears!

Great communicators are great listeners. They listen in order to understand, to make the other person feel heard, and to inquire about solutions with great questions. If you find yourself talking more than you listen, start there. Houston, there is a problem. Challenge yourself to recognize when you are overtalking and really listen to the people around you, your team, your bosses, your customers, family, etc. Then, stop, breathe, and shift to ask one great question that deepens your understanding and insight of your audience. Guaranteed you will be surprised how the simple act of listening changes results for you.

Leadership Tip #2: Let Go of Making it All About You and Needing to Always Be Right

Many leaders are leaders for a reason. They like to be in charge and to take control of situations and solutions. So, one of our most effective leadership tips to simply let go of that need to always be right and replace it with the desire to serve others. Accept and expect that your answer or your idea isn’t always the best one. You need to include diversity of thought. If you create space for others to step up and make their own ideas heard you will win every time. People want to feel that what they do matters, that they are contributing and creating impact. Part of your job as a leader is to simply back off and allow it to happen in the way that makes the most sense at the time.

Leadership Tip #3: Figure Out What People Want

The Platinum Rule has replaced the Golden Rule and it reminds us to treat people how they want to be treated, not how we want to be treated. Start by figuring out what it is your people want! As their boss or manager, figure out what motivates them and their passions, skills, and values. The simplest way to figure that out is to ask them: turn your organization upside down. Having your audiences’ desires firmly in mind will allow you to frame your conversations and interactions accordingly. If you know one team member wants to be a manager, this allows you to tailor your communications and coaching to move them toward that goal. Likewise, if you know someone desires to be home with their family as much as possible, you know you can appeal to them by offering greater flexibility with the time and place of work.

Leadership Tip #4: Improve Your Communication Skills

To step up as a leader who creates real-deal impact, focus on improving your communication skills this year. Learn the art of the question, make a habit of using inquiry to go deeper, listen twice as much as you speak, and use our GPS communication strategy for tough conversations. If you need help and guidance to get you where you want to go, reach out to us about our personalized and on-demand coaching. We ask our client to ask themselves what is in it for the them (WIFThem): the audience.  And then to continue to use inquiry as a tool to solve and bridge any gap. 

Leadership Tip #5: Adopt Simple Systems

On a recent podcast I was asked about my best leadership tip and it is this:

KISS. Keep It Simple Stupid.

The principles of leadership are easy. What’s not easy is the execution. Adopt simple systems to support growth and sustain permanent change. Our launchbox coaching systems focus on actionable and easy to implement 3 – 4 step processes each time. We provide a practical approach not a theoretical one. Our systems meet our clients where they, and their workplace culture, are. It’s been finetuned and tested thousands of times.

Don’t overthink the problem. Tap into something that is proven to work so you can start making big leaps in your career.

Taking the next step in your leadership journey starts with you. Implement our best leadership tips to drive your success and reach out to us to learn more about our leadership coaching for driven and motivated individuals.

8-Step Framework for Success: Execute “The Purposeful Comeback” for Your Organization

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With 2020 officially behind us, it’s time to focus on the opportunity of 2021! The workplace has a good, albeit flexible handle on the fact that we must provide new skills for employees, teams and cultures to meet the demand of the future. Let’s go 2021!

Remote, socially distanced, outside or in lock down, businesses and their leaders are ready to make up for lost time and navigate the future. The theme with which we are all approaching our comeback is a combination of gratitude, caring, people, community and impact for others.

Both individually and organizationally we are craving, wanting, needing, planning and orchestrating “The Purposeful Comeback.” It’s a framework to create next generation leadership that will see our organizations into the future. Mastering “The Purposeful Comeback” roadmap and tools below will help you create real and lasting success, growth, business results, and engagement for your people and workplace culture.

 

1. Winning Mindset and Energy

Companies don’t outperform their leadership and the same is true of teams. Creating a purposeful comeback in 2021 starts first with focusing on leadership using integrated purpose as the path to organizational success. We as individuals must show up every day as our best self. That means putting on your oxygen mask first – you can’t help anyone if you don’t first help yourself.

Mindset:

Your mindset really, really matters. Everyone from Marcus Aurelius to the Buddha to Victor Frankl and lately the best, Mel Robbins, has shown us how important thoughts and beliefs are in creating success for ourselves and others. To stage “The Purposeful Comeback” in 2021 we must cultivate a mindset that is positive, self-aware, growth-minded (see Carol Dweck’s phenomenal book, Mindset), and other-focused. Changing our mindset is about changing that talk track in our head.

Physical Energy:

We know that moving your body daily has a positive effect on the mind. Studies have shown that “exercise improves brain function, structure, and connectivity. These brain improvements are directly linked to improved learning, memory, and cognitive function.” Showing up as a leader in 2021 starts with taking care of the temple and setting aside time for the essentials: exercise and nutrition, adequate sleep, and recharging. We must make them a daily habit.

 

2. The Audience is the Hero of Any Story You Tell…So Make Them One!

Want to become a real purposeful leader? Figure out how to create meaningful followers.   Create meaningful followers through this simple basic tool: learn how to build relationships from the inside out. First, with yourself and then with others.

You know the Golden Rule: do unto others as you would have done unto you. But do you know and understand the Platinum Rule?

The Platinum Rule says this: treat others how they want to be treated. It’s other-focused and becoming other-focused is what you need to really succeed in the year ahead. Putting the focus on treating others how they want to be treated will help you build stronger relationships and relationships are the key to success. Make them the hero because they are! Use these two principles to help you:

-Remember WIFTHEM: This is an acronym for “What’s in it for them.” In every interaction, positive or negative, you must consider what the other person wants and how they are looking to benefit.

-Consider the Action: What action do you want your audience to take that can and will benefit them? This action will benefit you, too, of course.

 

3. Know Thyself to Help Others

Impact is created by working from the inside out. If you want to help others you must Know Thyself. If you don’t know or understand yourself, you’re almost guaranteed to get it wrong with others.

So, how do you start? First, just START. We teach the following framework to our clients inside our new on-demand coaching product, Hooga. Knowing yourself comes from really understanding and being able to articulate the following four core concepts about yourself:

  • Strengths
  • Values, Passions, and Skills
  • Brand
  • Story

This is the value you bring to others and the world. Getting really clear on this allows you to demonstrate your value to your peers, team, and clients.

 

4. What’s Your Story?


Humans have always told stories. From huddling around a fire to hieroglyphics to books to the vlogs, blogs, and podcasts of today, we have an innate desire to share our own stories and discover those of others. Storytelling allows you to captivate an audience, shape thoughts, and communicate purpose and value.

What do you do? Why do you do it? What impact do you create? Why does it matter to you, to your client, to the world?

Remember, your story is not a script. It’s not static or boring. It recognizes the audience and what’s important to them, then captivates them through the use of humor, drama, and narrative arcs. Want to learn to create impact? Then become your own best storyteller.

 

5. The New ABC’s “Always Be Connecting”: Bridge the Gap

We all come to the workplace with different life experiences, skills, and values. We come from different generations, cultures, and backgrounds. We are driven by the need for human interaction, to belong, to be part of a community. We are better together, and we know that (more on that in a second), yet technology, socioeconomic disparity, and generational differences easily divide us.

To seize the opportunity of 2021, we have to find a way to bridge the gap between us so we can pull together and connect. COVID-19 and remote work certainly hasn’t made this any easier. It’s also forced us to acknowledge the diversity (or lack thereof) in our workplaces and community. 64% of applicants say that they consider diversity and inclusion when considering a job, yet only 55% of people think their organizations have policies to promote it. Even more troubling, 90% of them say they’re not treated with respect at work, discriminated against, and even harassed.

This means it’s even more important that we make this the year we figure it out once and for all. Learn how to connect pure and simple. There are so many ways. Just one way we devised is our B.R.I.D.G.E. the Gap system, an integrated six-step plan that will help you unleash the potential of your employees and your workplace.

 

We cannot do it alone. You know that and I know that. Yet the greatest dysfunction of teams persists in our workplaces today. For some organizations, getting their teams to work together efficiently and in harmony is one of their greatest challenges.

Solving the team divide starts by focusing on and ensuring these principles are present in your workplace:

6. It’s Better Together: Teams

  • Do your people feel safe enough to share their ideas, true opinions, and feelings?
  • Is your workplace culture one that empowers, connects, and inspires?
  • Are your employees engaged and connected to the purpose and impact of their work?
  • Is everyone on the team working in alignment with the team’s values?
  • Is there a culture of trust in your workplace?
  • Do people communicate with each other effectively, openly, and often.
  • Do you empower accountability? Do you ask great questions?
  • Got a strategic vision or plan and is it shared universally?

 

7. Make Culture Last: Sustainability

In order to drive and sustain “The Purposeful Comeback,” you need to do the work and then create a system. An integrated system to sustain culture and engagement is necessary for our organizations.

Your system will need different parts, so ask yourself what that system would look like in your organization and what it should include. We recommend having systems to create and sustain purpose, to grow the next generation of leaders and develop their skills, to share in a purposeful vision and story and that all employees be able to articulate it and their own value, and to further coach employees to be their best, work from the inside out, and deliver on the organization’s core values.  Start now by devising your system.

 

8. Pay it Forward: Cultivating Disciples

Seizing the opportunity of 2021 and creating “The Purposeful Comeback” is about looking to the future of your organization. What comes next? Who will lead in five years? In ten? How will you continue to evolve and stay relevant in a changing world?

Create those next generation leaders (your disciples) from within. Get clear on your purpose, define it, live it, and then empower your people to buy into that purpose. When you can do that, then you’ll become known to clients, the market, and even potential employees. Look at all the top companies of today. Most were once unknown operations working out of someone’s garage. They got really clear on their purpose, wove it into the fabric of everything they do, and then the world caught on and embraced them.

You can do the same in your organization. You have all the tools you need. Start now with this roadmap to cultivating your Purposeful Comeback in 2021 and if we can help, please reach out. You control what happens to you, your team, and your organization this year. Start now to make it the best year yet and maximize your impact!

The 5 Tools You Need for Great Communication and Feedback in the Remote Workplace

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We get inquiries all the time from people who are seeking strategies and tools to deliver effective communication and feedback in the workplace. Why? Because we all generally (technical term here) suck at communication and relationships and they really, really matter. Now more than ever in this new era of remote and disconnected work, we must hear each other clearly. With 60-93% of all communication happening nonverbally (depending on which study you’re referencing), there’s not a lot of room for mistakes. We must be able to effectively communicate with others, no matter what the medium, if we want to be successful in the rapidly evolving future world of work.

Below, we’ve compiled 5 of our best tools for the most effective communication and feedback in the “new” workplace:

Listen More Than You Speak

One of the most important tools for effective communication and feedback in the workplace is to practice the art of actually listening to the person you’re speaking to. Too many times we ask questions without bothering to listen to the answer. Your ears are the #1 most important communication tool you have! Yet, we’re often too busy thinking about what we’re going to say next or worrying about something else entirely to really listen to the person who’s speaking. So, make the commitment to listen more than you speak – it will shift your focus from “self” to “others” which is a critical component of relationship building.

Give Feedback 365

The old way of annual performance reviews is dead and has been dead for a long time. The workplace changes too rapidly, especially in this era of forced remote work, for annual reviews to be of practical use to us. Instead, give real-deal feedback in the moment when it’s needed. When you give continuous feedback to employees, peers, clients, and even your bosses, you allow for iterative micro-adjustments. We’re not always going to get everything right or have the correct response for every situation. Feedback allows for those tiny shifts that can add up to massive change to actually happen.

Ask Great Questions

You’ve heard me say this over and over again. Learn how to ask great questions. It is one of the most effective communication tools in your toolbox. Great questions are open-ended, nonjudgmental, supportive, and help you go deeper to mine for the crystals below the surface. The power of the question can move a room, create trust in an instant, create empathy and connection immediately. Questions are a lifeline in communication, and don’t forget to listen to the answer for the follow up of a whopper question. If you’re not sure how to ask great questions, pick up a copy of Chasing Relevance or reach out to us for help.

Communicate Better

If you’re reading this post, you’re probably looking for ways to up your communication game and learn how to better connect with others. One of the most effective ways to do that is to change the way you communicate. Adopt our GPS Communication Strategy and watch how your conversations and relationships change. GPS stands for Gratitude, Permission, and Shared Experience. It’s a framework you can apply to every conversation, but especially the tough ones. Click here to check it out. Let’s practice anytime you need it.

Recognize What is Needed from Your People and Celebrate Success

Finally, we must make a habit of recognizing the good and bad and speaking of them and celebrating all the wins from big to small. Beyond fostering stronger relationships with our team members, recognizing the status, fatigue or challenges and speaking of them creates trust and empathy. People feel heard and part of the tribe. Of course, recognizing the successes throughout and the wins also allows you to give positive feedback in the moment (remember Feedback 365) and reinforces the behaviors you want to continue. Plus, everyone likes to feel like they’re understood and doing a good job, that they’re making a difference, and that what they do has meaning.

When it comes to effective communication and feedback in the workplace, it isn’t something you perfect overnight or that you ever even master. Instead, it’s something that needs constant attention and cultivation if you want to reap the benefits. However, with the right tools, tips, and strategies at your disposal, you can up your game quickly and create success. If you liked the concepts we shared in this article, reach out to learn how we can support you with personalized, on-demand coaching, workshops, and training for yourself and your team. Make sure to ask us about our new coaching product, Hooga!

Employee Development in the Virtual Workplace Matters Now More Than Ever

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Employee development really matters. It always has. But now look at this: we’re all working remotely, interacting virtually, and dealing with uncertainty, stress, and anxiety surrounding the pandemic. It’s never been more important to invest in employee development, especially for the younger generations, Millennials and Gen Zs. They want to matter in the workplace and want a career plan. We all did. How do we know all this? Easy, we just asked them! They’re human beings, too.

In Deloitte’s recent Global Millennial Survey, they found that 41% of Millennials and 43% of Gen Zs expressed concern over their longer-term financial future. Similarly, 40% of Millennials and 46% of Gen Zs worried about their job or career prospects. From start-ups to Fortune 500 companies, in diving deeper, they discovered that respondents felt less confident that they possessed all of the skills and knowledge necessary for future success.

Guess what employers – you have to be the guide! As an employer, it’s your job to make sure your people get what they need from your organization. And organizations that provide that support outperform their counterparts. It does not just happen and how you do training and mentoring matters. Good news, while the Deloitte survey found that companies are doing a better job of this (with 65% of Millennials and 68% of Gen Zs saying their employers are providing enough support in this area) we need to be doing more to win. Investing in your people is one of the key ways to make sure your organization not only survives this pandemic but thrives in the world that comes after.

At launchbox, here is how we help. We know each client is different and they need customized products and solutions to reach their goals. Increase your employee development offerings in the months ahead with these 3 simple ways to give your people what they need and want to achieve success:

 

Virtual Workshops

In this disconnected world, help your team pull together to solve the disconnect because we can’t afford for our people to be anything other than highly engaged in the workplace. We need them to bring their best selves to work every day. Offer a transformative system that will help your team find, build, and share connection. Then empower them through simple and unique tools and strategies to own their growth and get to that next level.

 

On-Demand Training

We’ve worked with thousands of young Millennials and Gen Zs and if there’s one thing we know about them, it’s this: they want things on their own terms. And that includes access to employee development training. MEET THEM WHERE THEY ARE. Try a system for coaching and mentoring that is sustainable over time. We use virtual training systems that employees can access anywhere on-demand called Hooga, however, just make sure they can access people when they need help. Help your people figure out how to work from the inside out, to discover who they are, and the value they have to contribute to the world. Then show them how to use their learnings about their own Strengths & Story to connect with others and build better relationships. Ask us how you can try Hooga for free today!

 

Individual One-on-One Coaching

For the employee, manager, or executive who desires to take their development to the next level, we believe in direct individual or group high-performance coaching that is tailored to the needs of the individual. Make sure you place an emphasis on creating a connection to self first, so they can then build the tools to win with others. Through one-on-one coaching you will help them discover, develop, and articulate their own impact: we call it Strengths & Story. Once you help them become self-reliant and create the work competency of knowing who they are, you can believe they will better connect to coworkers, team, boss, clients, etc. to deliver value and create greater impact for them and you.

 

The world as we knew it has changed. It’s time for us to step up and invest in developing next-generation leaders within our own organizations. We are here to help! If you’re not sure how to start, click here to reach out and book a free call with us.

What Your Millennial and Gen Z Employees Need From You Right Now

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For the younger generations, Millennials and Gen Z, the effects of the COVID-19 pandemic will be particularly profound. For some of them, too young to feel the full weight of other recent, life-changing events like 9-11 and the 2008 market and jobs crash, this pandemic is their first exposure to real hardship. And, the most profound hardship most of us for any generation have experienced; it’s taking away the in-person human connection that is our primary source for safety and belonging. For other generations, the effects of the last recession, 9/11, wars, swine flu, still haven’t faded away.

As the employer and future employer, to the next leaders of our world and your workforce, you must truly understand this younger generation’s experience. And what they need from you in the workplace or the marketplace. They currently account for 38% of the workforce and by the end of the decade, 58% of employees will be either a Millennial or a Gen Z. If you and your business want to continue to survive and thrive in the new world of work, it’s not an option to ignore the needs of the younger generations and the effects the pandemic is having on them. You must meet them where they are and give them what they want in order to build your high-performance team and extend their reach to connecting with your clients. These generations actually account for 3 trillion dollars worth of annual spending!

Really, what Millennials or Gen Z employees want from their employers is no different than what any of us want. They just tend to be more vocal about it and more insistent that they get the support they’re seeking. This is one reason I love working with young people – they are absolutely determined to make it a better world and they’re not shy about going after it.

To help your Millennial and Gen Zs learn to be resilient from all the change we’ve had over the past few months and thrive, focus on these simple things:

 

Help Them Feel Safe

This is a big one and we covered it in our last blog. People need to feel safe at work. Physically safe (make sure they know the steps you’re taking to protect them from the virus), but also emotionally and psychologically safe. They need to know the workplace is a safe place to speak up, to tell it like it is, and to call out toxic or damaging behaviors. The depth and spread of the #MeToo and #BlackLivesMatter movements have shown how much the younger generations value creating spaces of inclusivity, equality, and safety. As I tell all of my clients, listen and listen like a trampoline, meaning bounce back with even better questions.

 

Help Them Feel Like They Belong

We all want to feel like we’re part of something that matters and again, Millennials and Gen Zs are no different. They place a high value on finding workplaces that allow them to do work that is meaningful. And it’s up to you to make sure they can clearly see how their work has meaning and how it’s contributing to your overall organizational goals. If you need help, we’re here. We’ve helped hundreds of organizations and teams solve the crisis of disengagement by helping connect team members to their personal and professional purposes (their why) threaded to your corporate missions through our flagship online program, Strengths & Story.

 

Provide Access to Mentoring and Coaching Opportunities

Though COVID-19 has done away with a lot of our traditional ways of providing professional development through the method of sending our people off to workshops and conferences, the younger generations were craving something different even before the pandemic. In a recent blog, we discussed how today’s young workers want the freedom and flexibility to seek out their own mentors and coaches, to learn on demand and in the way that suits them, sometimes even informally. They also need to take ownership in their mentoring relationships. With our teams working remotely and feeling isolated, helping your young people access new mentoring and coaching opportunities and techniques is critical.

To help, we recently launched our online portal, Hooga, to provide a virtual and on-demand coaching options for your people to learn the principles of our Strengths & Story workshops. Reach out to us to find out how you can get access!

 

Show Them How to Build Resilience

With all the uncertainty and stress that’s invaded our lives recently, one of the most important things Millennial and Gen Z employees need from you is to learn how to build and cultivate their own resilience. Sometimes called “grit” but even deeper, a person’s resilience is simply a measure of their ability to bounce back quickly when things get tough. And things have never been tougher for our workers than the challenges of COVID-19.

We have a 3-step system you can use to help them build better resilience. Click here to check it out now.

 

Reskill Them on Emotional Intelligence

Emotional Intelligence is key for success in the future world of work. And with so much stress, anxiety, and uncertainty, people need people. We need to feel connected to each other and that we have strong relationships, whether it’s with our bosses, coworkers, clients, or friends and family. Make sure your younger employees are equipped with the skills they need to up their game when it comes to their own Emotional Intelligence. Learn how to reskill them and coach them on Emotional Intelligence here.

 

Your Millennial and Gen Z employees need you to step up and help them in the wake of COVID-19. Start here with these five ideas. If you need help implementing any of the above strategies or would like a personalized recommendation for your team, reach out to us to learn how we can support you to success.

The Case for Creating Safety and Belonging in the Workplace Has Never Been Clearer

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As we get used to a new normal and over the shock and grief of COVID-19, it’s never been more important to care about our workplace. Our employees and teams really need a sense of safety and belonging. Both in the psychological and in the physical sense, as COVID-19 leaves us with new rules and regulations.

Simply put, if people don’t feel safe at work and if they don’t feel like they belong, they won’t do their best work. It really is that simple. The key to creating a successful culture that helps your company thrive and deliver high performance is to make sure your employees are safe. That means addressing their fears and concerns over their physical and psychological safety in a post-COVID19 world. Here’s how:

 

Ask, “What Can I Do Differently to Serve You?”

To solve any problem in your workplace, start by asking great questions. Questions that encourage the other person to go deep and really mine for the crystals so you can help solve for the challenges. I love these ideas from Google’s Head of People Analytics – start this week by asking these questions of every person on your team:

1) What am I doing now that you want me to continue to do?

2) What am I NOT doing frequently enough that you’d like to see more of?

3) What can I do to make you more effective?

Asking great questions demonstrates to the other person that you care about them, that you’re willing to listen, and you’ve got their back. When people know you care, they’ll trust you. Trust goes a long way toward creating a true culture of safety and belonging. In this new world you actually may want to share your procedures for physical safety and further check to see if they do feel physically safe and social distanced.

 

Ask, “What Makes Work Meaningful?”

We all want to do work that is meaningful, that makes a different for someone else or the world. With all this time at home, worrying about what’s going to happen to our families, our friends, our jobs, it’s got a lot of people thinking about what’s really important in life and questioning if they’re living in alignment with those principles.

Make sure you’re helping everyone on your team connect their work to their meaning and purpose. Help them see why they’re doing something and how it’s contributing to larger team or organizational goals. When people can see that they are part of something and helping to meaningfully create progress, they will feel that they belong. Again, COVID-19 is a game changer. Is there something you can do to help your employees or clients create meaning while protecting them at this time?

 

Seek to Reskill on Emotional Intelligence and Behaviors to Create Safety and Belonging

In previous articles we’ve discussed the importance of cultivating Emotional Intelligence (EQ) in our changing workplace. As we reenter the world and workforce with differing fears, anxieties, and stresses, demonstrating EQ has never been more important. Self + Others = Success. EQ helps us get there.

Reskill your team on the basics of EQ and make sure they understand how to really listen in a meaningful way, how to ask great questions, how to have empathy for the other person, and how to tap into their own strengths and story to connect. Also, make sure that you understand the real challenges of the current times and be sensitive to how they are feeling. Seek to address how their colleagues and clients may be feeling as well.

Check out our toolbox here for free resources you can use to help your people level up and let us know if we can help you apply them to our current day scenarios.

 

If you make a conscious choice to intentionally create a culture of safety and belonging, your team and company will thrive. We’ve seen it happen over and over again with our clients – and we’re sure these simple hacks will make the difference for you, too.

Need some support? Reach out to us – our Strength & Story system guarantees you will create a culture of safety and belonging and see real results with your team and business in 100 days or less. Contact us to find out more about how we can help you grow and thrive.

Where’s the Free Food and Ping-Pong Table? What New Hacks Will Solve the Innovation Vacuum in the Work-From-Home Economy?

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The work-from-home revolution has been unleashed. While it’s true that the workplace and worker of the future were both already changing prior to our current global pandemic, this lockdown has cemented a new era.

Big headlines from some of the largest tech companies in the world are just the beginning of this new era. What will it do to our workplaces?

Jack Dorsey, the CEO of both Twitter and Square was the first to announce their “work-from-home forever” policy change. Other companies soon followed suit and last week we had the announcement from Facebook CEO Mark Zuckerberg that the tech giant’s employees may also continue working from home indefinitely.

So what does this mean for cities that currently enjoy prestige as tech hotspots like San Francisco, San Jose, Seattle, Austin, and others? And more importantly, what does this mean for companies who have invested years and hundreds of thousands of dollars creating campuses stocked with free food, gyms, ping-pong tables, and more in an effort to attract the best and brightest employees in the industry?

That is the question that has been on my mind the last few weeks as I work with my own clients, including executives from some of the largest companies in America. It’s been well documented that perks like free food do more than attract rock star employees. A 2015 study from Cornell University found that when crews of firefighters eat together, they perform better on the job than crews who eat alone. This didn’t escape the leader in free food and organized socialization, Google, or the thousands of other companies that have followed their lead. For tech companies, offering free food has the same effect. Science dictates that it brings people together and fosters friendships, ideas, and innovation.

Prior to CVOID-19, the ubiquitous new age “dining hall” that could be found at many tech companies created a natural space for innovation. Where people gather and come together, there is always the potential for the creation and spread of new ideas. And it’s these new, innovative ideas tech companies relied on to stay one step ahead of the competition. Summarily, food and eating together creates safety and belonging , which creates trust, which creates innovation.

Here’s one thing I know: the work-from-home revolution and less human-to-human gatherings will create a safety and belonging gap which will lead to an innovation vacuum in your company unless you take steps to prevent it. Even now, your employees likely are not sharing meals together. They’re logging off of Zoom or Slack to go eat alone in their own kitchens. Ideas are not being exchanged and innovation is stalled.

So if you want to continue to spur innovation inside your company, as I know you do, use these ideas to foster safety, belonging, and innovation in the workplace:

 

Bring People Together

One of the most important steps to fostering innovation during the work-from-home revolution is to be intentional about replacing the cafeteria. You must find a replacement for your company’s dining hall, happy hour, or mixers that fits our new normal of social distancing and working remote. Rather than getting off of Zoom or Slack for lunch, encourage people to stay on and eat together as they would at the physical office. Schedule virtual happy hours. Randomly assign or encourage small groups to form and meet weekly over video chat to check in with each other and talk. As regulations allow, have people meet outside of work in small groups to walk or go for a hike. In fact, creating small bonded teams of 6-8 works for the Navy Seals. They create a brotherhood of safety and belonging, which yields the highest performance. Our millennial/Gen Z networking groups at launchbox, encourage participants to form a “tripod,” a small group of three people that meet for lunch and check in with each other between monthly meetings. No matter what you choose to do, you must be intentional about encouraging the human-to-human connection.

 

Ask Your People What They Need From You

One of our favorite workplace hacks to create and build strong teams and companies is to simply ask your people what they need from you. Are they feeling Zoom Fatigue with too many meetings already? Are they isolated and feeling distant from their team? Are they experiencing challenges at home that are interfering with work? Regular check-ins with your people will help you solve problems, build strong employee loyalty, and ultimately create the space people need to innovate. Unhappy, stressed, scared people do not create game-changing breakthroughs. Happy, confident, supported people do.

 

Foster Resilience

If you haven’t checked out our blog on mastering the 3 components of resilience, read that next. Our 3 C’s of Confidence, Commitment, and Clarity will help your people create resilience. As I said above, unhappy employees do not innovate. Help your people meet the challenges of the work-from-home revolution by teaching them the skills to build and maintain resilience. It will change the way they show up for work, their team, and your clients.

 

The work-from-home revolution has arrived and it’s now our normal. We do the work with business owners, executives and workplaces to help them find, build, and share their Strengths and Story to build high performance cultures through safety and belonging. What could be better? Click here to book a free session with us today!