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The Secret to Winning in the AI Era: Coaching and Unlocking Gen Z Talent

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Let me say this clearly.

The leaders who will win in the AI era are those who can connect with Gen Z and unlock their performance.

Not tolerate them.
Not complain about them.
Not try to “manage” them.

Unlock them.

Right now, many leaders are missing the opportunity sitting right in front of them.

They keep saying:

“Gen Z is different.”

Of course they are.

Every generation is.

The real question is this:

Are you willing to lead them in a way that actually works?

What I See That Most Leaders Don’t

I teach more than 200 Gen Z students every semester.

In every class, we talk about the same questions.

I ask them:

What are you great at?
What value do you bring?
What problem do you want to solve?
What’s standing in your way?

And then I push them further.

How do you demonstrate that value to other people?

How do you communicate it clearly?

How do you connect with people who can help you grow?

What are you doing to develop yourself every single day?

Because the truth is simple.

The only thing standing in the way most of the time is fear.

Fear of reaching out.
Fear of being wrong.
Fear of being judged.

But fear is beatable.

It’s a decision.

You decide to grow.
You decide to reach out.
You decide to win.

The Biggest Thing Gen Z Is Missing

It’s not motivation.

This generation is not lazy.
They are not entitled.

They are hungry to grow.

But many of them are missing something critical.

A network.
A mentor.
Someone who actually has their back.

CONFIDENCE!!!!

Someone who says:

“I see your potential. Let’s build it.”

Sound familiar?

Because honestly, that’s what everyone wants: help building you.

Connection.
Trust.
Someone helping them become their best.

And guess what?

That’s exactly what leadership should be.

The Truth Leaders Need to Hear

AI is going to change work dramatically.

But not the way most people think.

AI will not replace leadership.

It will expose weak leadership.

Managers who rely on control, hierarchy, and outdated systems will struggle.

Because the new workplace requires something different.

Leaders who coach people.

Leaders who develop talent.

Leaders who ask better questions.

Leaders who help people believe in themselves enough to perform – to build confidence.

That’s where the future is going.

Why Gen Z Accelerates This Shift

Here’s what I see every semester.

Gen Z learns fast.

They question assumptions.

They are comfortable with technology.

And when someone actually helps them grow, they lock in quickly.

You can build trust with a Gen Z employee faster than people realize.

But it requires something many leaders forget.

Real conversations.

Ask them questions.

Challenge them.

Help them see their strengths.

Teach them how to connect the dots.

When that happens, they take off.

Just like every high performer in every generation.

What We’re Teaching Right Now

In my classroom, we focus on three things.

1. Self-awareness.
Understanding strengths, motivations, and story.

2. Skill development.
Learning how to communicate, solve problems, and create value.  Confidence.

3. AI as a thinking partner.
Not a shortcut.

A tool that helps them think better and move faster.

When students learn how to combine those things, confidence starts to grow.

And confident people perform.

Bridging the Gap Between Students and Companies

Right now, we’re working on an AI task force project with a simple goal.

Bridge the gap between students and the workforce.

Students want to know:

What skills do companies actually value?

Companies want to know:

How do we develop young talent faster?

The answer is connection.

Connection between education and industry.

Connection between leaders and young professionals.

Connection between people and the technology that helps them perform.

The Bottom Line

The AI era is not just a technology shift.

It’s a leadership and confidence shift.

Gen Z is not the problem.

They are the opportunity.

The real problem is this:

Too many leaders complain about the next generation rather than teach them how to win.

So the real question every leader should ask is simple.

Am I ready to lead them?

Am I ready to coach them?
Support them?
Challenge them?

Because if you are…

The upside is enormous.

And the leaders who figure this out first will build the highest-performing teams of the next decade.

Gen Z Workers Aren’t the Problem—They’re the Unlock

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If you’re leading a team right now, chances are you’ve heard it:

“Gen Z doesn’t want to work.”

“They’re too sensitive.”

“They ghost. They don’t want feedback. They’re entitled.”

Let’s stop right there.

Because Gen Z isn’t the problem—they’re the most coachable, tech-savvy, and purpose-driven workforce we’ve ever seen.

But most organizations haven’t adapted their leadership playbook to connect with them. And with AI accelerating the pace and pressure of work, the gap between generations is only widening.

That’s why AI + coaching is the future of leadership—especially when it comes to unlocking Gen Z’s potential.

Misunderstood and Mismatched

Here’s what Gen Z wants in the workplace:
• Real-time feedback (not once-a-year performance reviews)
• Growth opportunities (not rigid job ladders)
• Purpose and belonging (not just perks)
• Leaders who coach and connect (not just manage)

What they’re getting, too often, is the opposite.

According to the Marlee Generational Impact Study (based on 400,000+ data points), Gen Z workers crave clarity, trust, and coaching more than any generation before them. But most organizations are still using outdated systems—built for Boomers and Gen X—to lead them.

The result? Disengagement. Ghosting. High churn.

Not because Gen Z doesn’t care—but because no one’s speaking their language.

Coaching + AI: The Bridge to Gen Z Performance

What makes Gen Z different isn’t a weakness—it’s a window into what the modern workforce needs. And when you layer in AI? You get the ability to meet them where they are, at scale.

Here’s what that looks like:
• AI-powered feedback tools (like Marlee, Gong, or Copilot) that deliver coaching in the flow of work
• Personalized development paths based on real behavior and goals
• Leadership systems that use tech to enhance—rather than replace—the human connection

Gen Z doesn’t want to be managed.

They want to be coached. Seen. Activated.

And with the right tools, you can do that—without overloading your managers or reinventing your entire organization.

The Opportunity: Coach the Next Gen to Win

This isn’t about catering to Gen Z workers.

It’s about recognizing that they’re already shaping the future of work—and building leadership systems that work for everyone.

When leaders commit to a performance model built on AI + coaching, they gain:
• Faster onboarding and ramp-up
• Increased engagement and retention
• A stronger leadership bench for the future

And most importantly: a culture that can scale across generations.

Ready to Unlock Gen Z in Your Organization?

I’ve coached over 30,000 young professionals and deliver keynotes that break down exactly how to lead Gen Z workers in the AI-powered Workverse.

Bring Cracking the Gen Z Code to your next event and give your team the tools to lead the next generation—with confidence, clarity, and impact.

Are You a Toxic Leader?

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Toxic leaders can devastate a workforce. They may be in charge of the most talented people in the industry, but if they lead in a toxic way, much of that talent will go to waste. A good leader will not only bring out the best in their employees, they will also push them past their limits, allowing them to reach their fullest potential. Learn to identify your toxic leadership traits and you will be able to lead more effectively. You will also reduce your stress and improve overall productivity within your work environment.

Do You Find Yourself Exhausted and Unfilled at the End of the Day?

When you’re stressed, angry, or upset, you don’t function efficiently. You tend to be irritable and often spend more time finding things to complain about than finding solutions to problems. You’re always looking to find fault with others before you look for faults within yourself. This constant and intense expenditure of energy can leave us exhausted at the end of the day. You may feel as if you accomplished nothing and that your entire day was wasted.

Are You Angry or Frustrated All the Time?

If you notice that you’re angry or frustrated most of the time, ask yourself why. The key to being a good leader is knowing your leadership style and finding ways to maximize your own potential. Be creative. Find where your passion lies. Do you enjoy the work you do? If so, then focus on finding your joy in helping others be productive. If not, consider finding a different job. Being angry and frustrated just minimizes your effectiveness as a leader. Take the time to relax and look for ways to enjoy what you do.

Do Your Employees Feel Valued and Appreciated?

A toxic leader rarely recognizes the true value of the people they work with. If you want to become a better leader, take the time to get to know your employees. Find their strengths and weaknesses. Help them identify their talents and then give them the tools and resources they need to make the most of their abilities. Show them how appreciative you are of the effort they put into the work they do. Recognize both individual and team efforts so that everyone can be proud of their efforts.

Do You Find Yourself Taking on the Majority of the Work?

A toxic leader will often take on the majority of the work because they don’t have faith in their employees. This can lead to resentment and may cause employees to not put in the effort they should. If you want to maximize your employees’ potential, encourage them. Delegate duties and then help each employee do a better job. They can only improve if you give them the guidance and support they need to succeed. Instead of stressing over the work, give your employees a chance to learn more and take on more responsibility.

When Was the Last Time You Practiced Self-Care?

The best way to get the most out of your workforce is to lead by example. This includes self-care and encouraging your employees to express themselves. Many employees don’t take time off because they are made to feel as if they aren’t trying hard enough when they do. Speaking their mind can get them in trouble as well. Take a day off when you need it and allow your team to work on their own. Encourage them to speak up when they have a question, concern, or an idea that may be useful. Taking time away and self-expression are great ways to keep the mind clear and more focused on the tasks at hand.

Do You Lack Enthusiasm or Passion?

Another toxic leadership trait is the lack of enthusiasm or passion that many leaders begin to feel when they no longer enjoy what they do. When you get to that point, it’s time to take a short break. Meet with your team and ask them what changes they would like to see in the workplace. Let them be more involved in some of the decision-making steps. Their ideas may be just what you need to find your passion again. Toxic leadership can be the result of depression, anxiety, addiction, or other mental health disorders. Consider talking to a counselor and looking for ways to get back into the swing of things. Becoming a good leader is a learning process. Find your own leadership style and continue to grow with your employees. Working together can bring out the best in both of you.

Coaching as a Vehicle for Workplace Transformation

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If 2020 was a massive shakeup, then 2021 is the year of shift and impact. To maximize your results and position your company to compete in the new workplace of the future, take the time now to create a coaching culture of connection within your organization. Coaching is the new connection currency. Our launchbox Coaching Systems will spur your launch plan for success and real-deal impact. Here are just a few of the transformations coaching can create in your organization:

Transformation #1: Develop the Real Leaders Within 

Our launchbox Coaching System will meet your employees and teams where they are and then develop the leadership behaviors they need to succeed in “YOUR” workplace of the future. We start by helping each of them establish the baseline with themselves and in your organization right where they’re at. Otherwise it does not matter. Then, we invite them to take the journey to shift their mindset. Mindset shift starts from within and we guide that through our proprietary Strengths & Story framework which helps them get to know themselves, what they’re about, and articulate their strengths, skills, values, and passions. When they really understand who they are, they’ll have confidence in their ability to articulate their value and lead with all of their talents from a place of strength.  

Transformation #2: Better Communication

We believe story is connection currency because our brains are wired to digest, receive, and engage with stories. And, understanding your own personal story allows you to form connections with others. It is the root foundation because when you can communicate through story you can connect and that bridges all these gaps that exist between ourselves and others. Understanding and articulating that story is the precursor to great communication. However, navigating the workplace of the future requires adding in highly effective tips and strategies for better communication. We teach audience-focused communication and skills like trust and empathy. Then you have a recipe for real-deal team and client success. We’ve seen even the most disconnected teams learn to effectively bridge the gap through their investment in our launchbox Coaching System. 

Transformation #3: Increased Client Focus and Profits

When your team communicates well, effectively bridges the gap (between generations, genders, cultures, clients’ pain, solutions, etc.), and shows up as their best selves every single day, everyone benefits. It doesn’t matter if you’re a B2B or a B2C company – when your house is in order, when you can tell a story that connects and communicate clearly, you can shift your focus from worrying about alignment and internal challenges toward truly carrying out your mission and vision for your organization externally. It’s not surprising that if you can use communication and stories to bridge the gap internally, well then external results will follow. This leads to increased client success, bigger profits for your company, and ultimately, greater impact on the world.  

Transformation #4: Enhanced Culture of Engagement and Wellbeing

If the last year has taught us anything, your workplace culture really, really matters. People need to feel safe, supported, and heard in the workplace. They need to feel like they belong and have a belief that you and they are growing together. All of us together. And how do you do this? Well we all come to the table with a different set of experiences owing to our age, gender, culture, education, etc. In the workplace of the future, diversity of experience is something that should be valued and celebrated. Knowing how to use simple communication tools to bridge that gap through alignment, trust, empathy and communication systems allows you to unite the best parts of your team’s varied backgrounds, reduces friction between individuals, and connects them to meaning and purpose within your organization. 

Transformation #5: Team and Organization Connection 

The worker of the future doesn’t want just any job. They want to feel that what they do matters and see the meaningful nature and tangible effects of the work they’re doing. In sum, they want to connect their own meaning and purpose to organizational impact. Coaching systems can provide a unique and personalized framework that meets them where they are, helps them discover themselves, and then gives them the tools to show up as the leader they want to be so they can create impact. It also helps them learn to coach themselves so they can sustain that system and keep creating massive impact every single day.

Interested in what our Coaching System can do for your organization this year? Reach out to us to schedule a free consultation and hear more about our client successes.  

The Case for Creating Safety and Belonging in the Workplace Has Never Been Clearer

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As we get used to a new normal and over the shock and grief of COVID-19, it’s never been more important to care about our workplace. Our employees and teams really need a sense of safety and belonging. Both in the psychological and in the physical sense, as COVID-19 leaves us with new rules and regulations.

Simply put, if people don’t feel safe at work and if they don’t feel like they belong, they won’t do their best work. It really is that simple. The key to creating a successful culture that helps your company thrive and deliver high performance is to make sure your employees are safe. That means addressing their fears and concerns over their physical and psychological safety in a post-COVID19 world. Here’s how:

 

Ask, “What Can I Do Differently to Serve You?”

To solve any problem in your workplace, start by asking great questions. Questions that encourage the other person to go deep and really mine for the crystals so you can help solve for the challenges. I love these ideas from Google’s Head of People Analytics – start this week by asking these questions of every person on your team:

1) What am I doing now that you want me to continue to do?

2) What am I NOT doing frequently enough that you’d like to see more of?

3) What can I do to make you more effective?

Asking great questions demonstrates to the other person that you care about them, that you’re willing to listen, and you’ve got their back. When people know you care, they’ll trust you. Trust goes a long way toward creating a true culture of safety and belonging. In this new world you actually may want to share your procedures for physical safety and further check to see if they do feel physically safe and social distanced.

 

Ask, “What Makes Work Meaningful?”

We all want to do work that is meaningful, that makes a different for someone else or the world. With all this time at home, worrying about what’s going to happen to our families, our friends, our jobs, it’s got a lot of people thinking about what’s really important in life and questioning if they’re living in alignment with those principles.

Make sure you’re helping everyone on your team connect their work to their meaning and purpose. Help them see why they’re doing something and how it’s contributing to larger team or organizational goals. When people can see that they are part of something and helping to meaningfully create progress, they will feel that they belong. Again, COVID-19 is a game changer. Is there something you can do to help your employees or clients create meaning while protecting them at this time?

 

Seek to Reskill on Emotional Intelligence and Behaviors to Create Safety and Belonging

In previous articles we’ve discussed the importance of cultivating Emotional Intelligence (EQ) in our changing workplace. As we reenter the world and workforce with differing fears, anxieties, and stresses, demonstrating EQ has never been more important. Self + Others = Success. EQ helps us get there.

Reskill your team on the basics of EQ and make sure they understand how to really listen in a meaningful way, how to ask great questions, how to have empathy for the other person, and how to tap into their own strengths and story to connect. Also, make sure that you understand the real challenges of the current times and be sensitive to how they are feeling. Seek to address how their colleagues and clients may be feeling as well.

Check out our toolbox here for free resources you can use to help your people level up and let us know if we can help you apply them to our current day scenarios.

 

If you make a conscious choice to intentionally create a culture of safety and belonging, your team and company will thrive. We’ve seen it happen over and over again with our clients – and we’re sure these simple hacks will make the difference for you, too.

Need some support? Reach out to us – our Strength & Story system guarantees you will create a culture of safety and belonging and see real results with your team and business in 100 days or less. Contact us to find out more about how we can help you grow and thrive.

What’s Holding You Back? For Many of Us, It’s Zoom Fatigue

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Recently, I had a coaching call with someone I’ve had the pleasure of coaching over the last year. They’ve already made tremendous improvements since I first met them by using our system and tools. But with all the uncertainty that’s going on right now, I discovered they had gotten back into a place where they felt stuck and they didn’t know how to coach themselves out of being stuck. Often our thoughts are the biggest thing that holds us back from action.

A lot of us are feeling big time Zoom Fatigue these days. Harvard Business Review and Forbes have both shared articles on this topic in the last month. Going from video call to video call with no time in between to do our work, recharge, or even to just stop and think. And that’s really holding us back from being our best selves, from showing up with confidence and clarity to create impact for other people.

I know we all just want to get better, and in this time of social distancing, virtual work, and isolation, everything is compounded and we are more fatigued then ever and in a funk. So, you’ve got to ask yourself, “What’s standing in my way and keeping me from moving forward?” And, “Whose permission am I seeking to get unstuck and change my thoughts into action within this uncertainty?”

Changing your life and getting out of your own way come down to just factor: you. You are the only person you can control. You get to choose how you show up, how you behave, and ultimately what happens to you. As I always say, what happens to you is because of you. This is because we have the capability to question our own thoughts and motivations, which affects mindset. And mindset can eradicate fatigue.

So if you are struggling with Zoom Fatigue, use our tips to own your role in that and then make the changes that are going to best serve you and help you create impact.

Get Your Mind Clear

With everything that’s going on, we’re probably feeling a lot more anxious, confused, and tense than normal. While it’s ok to feel that way for a short time, we need to not get stuck. Your mind must be clear in order for you to show up to every Zoom meeting or call with confidence and clarity. To get your thoughts under control, start a meditation practice. Use an app like Waking Up With Sam Harris, Calm or Headspace to start your day with a guided meditation.

Change Your Thoughts

We all know mindset is key. But right now, we need to make sure we’re approaching every day with a positive mindset. If you catch yourself thinking negative thoughts about your own performance or that of your team, it’s time to ask questions about that talk track in your head. Are those thoughts true? Usually they’re not. Actively use questioning to accept the real thoughts, fear, anger, etc. as reality and then move on to set yourself free to get into action. Try saying the positive aspect of the reality aloud and repeating each positive phrase for extra emphasis. You might even laugh which is a step in the right direction.

Own Your Calendar

One of the easiest things we can do to fight Zoom Fatigue is to take back control of our thoughts about our calendar. Don’t let other people dictate your day for you. Don’t let other people drag you into back-to-back meetings. Be firm and schedule 45 or 50-minute meetings instead of 60 minutes. This will give you 10-15 minutes at the top of each hour to take a breath, do a quick meditation, prepare for your next meeting, or even take a walk around the block to clear your head. You will approach the uncertainty with clarity of thought!

Assign a Communication “Czar or Czarina” for Your Meeting

If you’re like most of my clients, as soon as you get off a call you all immediately send follow up emails with your notes, lobbying your position about what was discussed and what the next steps will be based on the outcome of the discussion. But, there’s a better way. Meeting notes recorded on the spot creates immediate consensus and avoids time wasted relitigating positions. Appoint a communication “czar or czarina” to capture all the salient details of the meeting, agree on the points BEFORE the call is over, and then have that person quickly send a copy of their notes to all attendees. Wow, think of how much time and energy you’ll save!

Be Intentional About Making Time to Recharge

For many of us, exercise was built around routine and accountability. Now that gyms and fitness studios are closed, we’re finding it difficult to keep these habits in our schedule. And now, it matters now more than ever and we have the bonus of more flexibility to get it done. So do it. Be intentional about making time to recharge. You can’t serve others and show up well if you’re not taking time for yourself. Make sure you’re scheduling in time each day to do a workout, walk, or even just stretch. Something that forces you to move your body and work up a sweat. I actually do sets of push-ups, pull-ups or sit-ups between my calls. By the end of the day I have belted out hundreds of each.

Schedule Free Time to Think

When was the last time you took an hour just to stare off into space and think? In our fast-paced world, we’re increasingly driven by deadlines and the need to use up every second of the workday being hyper-productive. Taking time to sit and be alone with our own thoughts feels indulgent. It is absolutely critical to free your thoughts to grow and create innovation. It solves your challenges, both in the workplace and in your life. If you never get the space to just “think”, you will always be stuck in reaction mode. You need to create thinking space in order to start being proactive, rather than reactive. Google and many other amazing companies actually have policies of “20% time” to do or think about things that are meaningful. And, while many question whether that really exists or works, what we know for sure is that it does create a culture of wanting to be known for thinking time and innovation.

 

Need help stepping into confidence and clarity to own your story and create impact? Get a complimentary coaching session that will help you quickly get your life and business back on track. Just click here to claim yours!

Back to Basics With These Two Steps That Are the Key to Foundational Resilience!

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We believe the formula for human success through RESILIENCE is the exact same formula we’ve been coaching our clients on over the last five years. And it’s the same formula we’re still going to be coaching on after the curve has flattened and we’re all back to work:

SELF + OTHERS = RESULTS

SELF

Success starts with you. Take control of you!  You’ve got to figure out who you are, what you stand for, and then how to articulate your value to others. That creates real resilience by simply knowing with immense CLARITY who you are and want to be and how you show up and impact the world.  That simple.  Once you’re solid and are CONFIDENT with owning your foundation you’re ready to be tough and spring back or recover from anything. That’s resilience!

So understanding you (SELF) allows you to move on to the second part of our success formula.

OTHERS

Figuring out yourself is the basis for cultivating better relationships with others through connection. Relationships are what make us happy and help us live longer.  And, as humans we need connection!  COVID-19 shows us that now more than ever.   Relationships are built and created on connection and meaning, which is why the CLARITY and CONFIDENCE in knowing who you are and the real deal value (IMPACT) you have to offer is most important – it’s the not-so secret tool to finding ways to connect with other people.  Understanding what impact and meaning you are and want to pursue is the fuel.  What is purposeful to you? 

Connecting with others is the secret to impact and life.  As Zig Ziglar said, “You can have everything in life you want, if you will just help other people get what they want.” We all want everything so we can make the world and ourselves better. Both at work and at home, which we now see is the same thing.  YEAH!

Therefore, the most critical skills we can build are mastering SELF + OTHERS.   Such mastery will lead you to results, and you get the opportunity to define those results for yourself:  

  • Is it more resilience?
  • More meaning?
  • More relationships?
  • More money?
  • Better work/life balance? 
  • A promotion?
  • More confidence? 
  • More ideas?
  • More impact?

Whatever result you’re after, you’ll get there by first working on yourself, then your relationships with others.

Over the next few weeks we’ll be creating bite-sized learnings to SHARE our success formula and offering new ways for you to develop the skills you need to get results as we beat the *&%$2! out of this global pandemic. We’re planning to offer our signature Mindset exercises, tips and tools and our Foundational Strengths & Story workshop as a virtual course to help you master SELF & OTHERS with CLARITY, CONFIDENCE AND IMPACT.

So if you’re:

  • Starting a new career
  • Figuring out your purpose and impact
  • Looking for a way to expand your business or opportunity
  • Trying to build engagement and resilience for your employees
  • Want get clear on your value and connect with others better
  • Or want more confidence

 Reach out to us if you’re interested in joining the wait list.

Also, if you’re looking for personalized coaching and attention to help you up your game and get the results you’re after, give us a call at (858) 314-9867 – right now we’re offering complimentary coaching sessions because we want to help you succeed and thrive.  You just need to step up and request a free session!

3 Ways to High Performance in the Workplace

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The #1 thing people ask Executive Coaches is  “What do you actually do?” Which of course really means, “How can you help me be better?” Usually, people know we are Millennial experts that focus on bridging the gap between generations in the workplace. But they want to know how we actually help individuals and their companies?

To put it succinctly, we are speakers, coaches, and consultants who train and coach high performance in the workplace. We work with people of all ages from Millennials and Gen Z employees to their managers, Boomers, Traditionalists, and Gen Xers to help them break through their own BS to lead, transform, and empower results through connection.

What Will Our Speaking Do for You?

Empower your audiences through takeaways that improve mindset, leadership behavior, and empower growth.

How, you ask? We love customizing our presentation to fit the unique needs of your audience. Yes we have speaking topics ready to go (click here to browse our current selection of keynotes), but we believe in bringing as much value as we can to make the biggest impact for the audience. No matter your industry or the unique challenges in your company, we will tailor our presentation to ensure what we deliver moves the needle. When you book a launchbox speaker, you can be sure that your audience will walk away with actionable tools and strategies they can immediately put into practice. No fluff or BS.

What Will Our Coaching Do for You?

Provide you or your team with individualized help and the tools you need to break through any obstacle. 

We offer individualized, group, and team coaching to help people connect to themselves and their story so they can show up as their best self in the workplace and crush performance. We focus on providing a dynamic, bold coaching system that creates lasting transformation. Through years of experience we have perfected the art of  “speed coaching” where we’re able to quickly isolate what the problem is and equip our clients with tools and solutions. And we’re ready to help you, too.

What Will Our Workshops & Consulting Do for You?

Shift generational perspectives to solve the disconnect in your workplace and create lasting impact.

Our workshops are the perfect complement to both our keynote speeches and our individualized, group, and team coaching. We go into businesses to talk about the current disconnect and what the future of the workplace looks like. Through a series of targeted exercises and education, we help the different generations of employees learn to bridge the generational gap, create trust and engagement. Workshop attendees leave with strategies they can use to change the conversation and connect to drive results and create impact.

 

Ready to create high performance and solve the generational divide in your organization so you can grow your business, make more money, and create more results? Click here to book an exploratory call with us.

5 Tips to Help You “Do the Work” to Be More Successful in the Multigenerational Workplace in 2020

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WOW! The new decade is here! And boy is there pressure to make resolutions and improve. Our tips are simple and they endure, not relative to the new year or decade but just plain and simple tips that if you “Do the Work,” you win! So, in order to help you crush performance and be more successful at work this year, we’ve compiled our simple 5 best tips that you can put into practice today. Our tips are real, actionable, and highly impactful – try them for yourself and see!

Tip #1: Relax and Smile

Most people want to like you and want you to succeed! They’re actually rooting for you.  So, it should be simple to make a connection.  Right?  Well, wrong.  The root to connection is simply smiling and being open, however, most of us (technical term here) suck at that. Myself included.  And, if you’re stern, preoccupied, or just not present you tend not to smile. Not smiling makes you seem cold and unfriendly which means people are not going to be able to connect with you. However, a super simple easy way to connect is just to smile.  Try it. I talk about this with executives and Millennials alike. Smiling more is so simple, yet tough to implement,  

If we really want to be a productive worker of the future we need to create connection through trust. Smiling communicates to someone that you’re positive, approachable, and possibly someone they can trust (and we know how important trust is). So if smiling doesn’t come naturally, make sure you practice! That means you should smile so much that your face hurts. Even though we know smiling creates more serotonin and improves our mood we still believe we’ll look dumb or awkward.  Just try this simple tool for a few days and coach yourself to smile.  You will notice the difference and that difference will help you immediately relax in the workplace or in a client meeting. That relaxation will in turn allow your intent and impact to naturally shine through.

Tip #2: Positivity – Yes And

People love people who are positive. And while us humans generally are predisposed to thinking negatively, it’s all about your mindset which you can shift. You have to choose to be positive, think positive, and create positive experiences for those around you. As a matter of fact, science shows it takes 4x the positive statements to counteract the negative ones! According to a recent article from the Wall Street Journal, “a negative event or emotion usually has at least three times the impact of a comparable positive one.” So, this year, make a point to intentionally practice positivity! While that’s a very general statement, one tip we have is to read The Four Agreements by Don Miguel Ruiz and live by them.

Tip #3: Better Not Best

Best can be seen as an artificial barrier, mostly because best is arbitrary and always a moving target. Therefore, doing and being your best isn’t realistic because it’s based on the events surrounding it. An author we met through Heroic Public Speaking showed us that the alternative, “better” is something we can achieve everyday. We can be just a bit better than we were yesterday or last week. We can always strive to improve our performance incrementally. If our mindset is growth-based like Carol Dweck teaches in her book Growth Mindset, we can always be focused on trying harder and measuring ourselves to a higher standard each time. Better every day and in every moment will move the needle much further for you on a daily basis.

Tip #4: WIFTHEM – Audience

As humans we’re built in survival mode, which is mostly self-focused.  That results in every person shaping all inputs as: “how will this affect me?” People only care about themselves. And while you might want to argue about the nuances and certain relationships in the workplace, it’s fundamentally true. We are wired for SELF-preservation. Which means we’re constantly looking out for ourselves, no matter how altruistic we might want to be. Everyone is me focused or lives by the WIFM method – what’s in it for me?  Our twist is to focus on the audience and make it about them. We know that in order to succeed we need to understand and provide empathy to the other person so we put WIFM on its head to create instant connection.  Voila. WIFThem – what’s in it for them?

So, whether you’re providing a service, doing a sales call, trying to get a promotion, or persuading your partner or friend to do something, make sure you’re showing the person you’re sitting across from what’s in it for them! It’s not about you, it’s about them and what you can do to help them get what they want. If you know WIFThem and practice it, the world will be yours.  For more tips on how to do that using our communication tools, click here to download our free worksheet with our GPS conversation strategy.

Tip #5: Story – Currency

Your story, your identity, who you are and what you’re here to do, is your connection currency.  It’s what will bind you to others instantly.  But we suck at it. Personally and professionally we don’t have the skills to connect instantaneously.  From the executive boardroom to our next generation workers, we are horrible about sharing our stories. And it is so critical.  Critical to combine our personal why with our corporate purpose and value so we can transact great business.  Whether a Millennial, Gen Z or a Boomer, knowing your story and articulating it in a way that serves others is the only way to connect and build relationships. It’s what you trade with others to build stronger and better relationships, which is the #1 most important skill in the world!  Learn how to tell your story with a free copy of our book – click here to get it!

Over the next few weeks we will deliver real coaching stories so you can see these tips in action. Stay tuned!

Want more tips like these? Need help implementing these in your own life so you can be successful at work? Schedule your free coaching call today to ensure this year is the best one yet! Click here to book your call.

The Workplace of the Future is NOW – Do You Have a Plan to Solve Employee Disengagement and Anxiety?

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Our clients tell us they can’t keep up because the world is changing so rapidly. The word “change” actually seems insufficient to describe the rapid transformation affecting all our businesses. And yet we’re more connected than ever.  One misstatement, misstep, miscalculation of impact and a disgruntled person’s tweet can go viral at a moment’s notice. We’ve never felt more vulnerable to the opinions of others and it’s affecting our businesses.

Not a stretch for any of us or our businesses, just look at what happened to Peloton recently. When its holiday commercial failed to strike the right note with its customers, the company’s stock dropped more than 10% after a storm of criticism helped its infamous commercial go viral for all the wrong reasons.

But it’s not just our customers that are challenging. Our employees live in this world and they are challenged by the change too. They’re also confused. Hence, most businesses are facing a two-headed crisis with their employees: (1) disengagement and (2) anxiety. Just when we need our teams to pull together, crush performance, and be stronger than ever, actually the opposite is happening. Our employees are instead disconnected from each other or with their bosses. Rampant anxiety is hurting their individual performance. And high turnover is costing us serious money.

At launchbox, we’re all about finding solutions to help you solve disengagement and anxiety to ignite your team and company’s performance.  We’ve developed a 3-hack strategy you can use to ensure your company is meeting the demands of the changing workplace. Follow along as we show you how we’re helping three clients solve their own unique organizational problems:

Asking Questions to Solve for Disengagement

One of the clients we work with had a modern challenge that needed solving: many of their employees worked in the field at customer sites while others remained behind at the company’s main office. Not surprisingly, they were struggling to keep their remote employees engaged.

When they came to us for help, we coached them to start by conducting an assessment of all their employees to help them figure out what the specific problems were. Turns out the employees that spent a lot of time in the field were having trouble remaining connected to their peers, the company’s mission, their contribution, and ultimately their own career path.

With this information in hand, we were able to help the leadership design and implement specific engagement strategies through coaching individuals and the team to create increased engagement. The solution? Double down on understanding the employees needs and then solve them at the individual and group level.  Model behavior, downstream techniques, and stand for the employee. The result? Greater engagement and increased retention across the entire company.

Helping Employees Find Meaningful Work

Another of our clients, a respected financial advisory firm, sent one of their talented young employees to get coached by us. This young man was struggling to find real meaning, purpose and contribution in his work. The company’s mission of protecting their clients’ assets and growing wealth just wasn’t cutting it for him. He was looking for something deeper, more meaningful, something to feel he was a part of and that would allow him to make a difference.

In working with us, he learned about himself, his own why, and the impact he wanted to have. It was critically important for him to have belief around his impact and tangibly see the results of his work (in the form of seeing his clients’ wealth grow) in order to feel connected to what he was doing. We talked about how he could better communicate that to his bosses in order to get some help to create bigger results for all of his accounts.  He was predisposed as many millennials are to create impact.  We tied his ambition and work to philanthropy that was created by the growth of wealth. Once he became aware of this meaning, he could articulate it as his value and extend it to his clients.

Can you guess what happened next? He got the help he needed from his supervisors to recast his own meaning and impact in order to contribute to the team. This in turn helped his clients AND his company’s bottom-line.

He also discovered how to live his own values and find greater purpose and contribution by seeing the positive things his clients were able to do for both their families and for others as a result of their increased wealth. How’s that for a win?

Reskilling Emotional Intelligence

Management at one high-end health club came to us because they were frustrated with the performance of their younger employees. They felt that many of them didn’t display the warmth and friendliness they wanted to see in such customer-centric positions.

After instituting hacks 1 and 2 above, we dug deeper to create a system of skills to help employees connect more readily to the company’s mission. We helped the employer bridge the generation gap by showing them how to reskill their young employees on the basics of customer service, making it about teaching, learning and growing. We encouraged them to train and coach young employees on connection. This gave their young people skills they could see they would use forever. It also made them feel that they had power over their own future, that they were creating their own path to success. Finally, we encouraged management to illustrate how their role was absolutely vital to the entire customer experience and that how they showed up as individuals made the ultimate difference.

The culture at the health club became one that was focused on others and giving value. As a result their young people began to flourish. They learned new skills and changed the way they communicated with clients and their peers. And ultimately, they took ownership of their own self-development and growth in order to provide the best possible experience for the customers they saw every day.

 

As we enter the next decade, one thing is for sure: the workplace will continue to rapidly evolve even faster. In order to keep up and achieve even greater success in the years to come, make sure you’re solving problems for both your customers and your employees. If your company could use a little support in igniting growth like these three clients, book a free call with one of our coaches today!